Policies

Accessibility Policy

FACE is committed to accessibility. Our clinic is located in an existing historic/commercial building that is not wheelchair accessible due to stair-only access. We are committed to providing alternative access options, including virtual consultations and product pickup accommodations upon request. Please email us at hi (at) youareface (dot) com or text us at 510-686-3808.

Refund Policy

Appointment deposits are non-refundable in all cases, including no-shows and late cancellations. Once treatments are rendered, all sales are final. FACE may issue store credit for unredeemed services or unopened, unused, damage-free goods in re-sellable condition.

Cancellation & Reschedule Policy

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Changes made within 48 hours will incur a $50 fee. No-shows will incur a $150 fee. Please retain your original appointment confirmation email to manage rescheduling.

No-Show Policy

No-shows will incur a $150 fee. Consultation fees for missed appointments are non-refundable.

Late Arrival Policy

Arrivals 10 minutes or more past the scheduled appointment time may require rescheduling and may incur a fee to preserve treatment quality and schedule flow.

Children & Pets Policy

For safety and to ensure the highest quality care, children and pets are not permitted in the treatment room during procedures. Clients arriving with children or pets without appropriate supervision may need to be rescheduled. Appointments that cannot proceed for this reason will be treated as a late cancellation and subject to a $50 fee. We are happy to help you find a more convenient time if childcare or pet care is needed.

We appreciate your understanding, as these policies protect provider time and ensure availability for all clients.

Directions

Locations

FACE is located in both Oakland and Los Angeles. Oakland is the primary location. FACE is in Los Angeles every 3 months at a private studio in Eagle Rock. Check upcoming L.A. dates here.

Parking Oakland

There is lots of metered street parking in the surrounding neighborhood. Please give yourself ample extra time to park.